Job Description Summary: The primary duties and functions associated with the front counter generally include interacting with students, faculty and staff taking print orders and assisting with mailing and shipping items. This is a service function and the associate is expected to act in a professional, courteous, a helpful manner at all times.
Minimum Qualifications Good knowledge of basic arithmetic and making simple arithmetic calculations. Ability to follow detailed oral and written instructions. Good knowledge of mail room practices and procedures, including operation of such equipment as stamp machine, scales, or metering machine. Knowledge of proper telephone usage. Ability to concentrate on detailed projects during numerous interruptions by telephone and walk-in inquirers. Ability to communicate effectively, both orally and in writing. Ability to exercise important human relations skills in establishing and maintaining effective working relations with the university community.
Essential Duties Receives and delivers mail from/to university departments. Sorts and places mail in proper boxes, or releases to approved department personnel. Processes mail including weighing outgoing mail parcels and applying proper postage. Performs receptionist duties such as greeting visitors, answering inquiries, screening telephone calls and routing incoming calls. Sells stamps and certifies mail. Uses recommended procedures for the safe and proper handling of letters and packages. Copies and collates office material. Assembles and files information by predetermined category. Operates various office machines such as typewriters, calculators, computers, etc. Enters data as required on computer terminal. Operates cash drawer and balances daily postage sales. Prepares itemized postage billing for each department. Makes postings to various departmental records and prepares reports involving tabulation of posted data and simple arithmetic calculations. Types postage vouchers and disseminates to business office for approval. Maintains equipment in good working order by coordinating service calls, as required. Tracks and recovers lost mail. Tracks damaged postage and prepares and sends credit form to post office. Substitutes in other areas of Administration.
Webster University is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to maintaining a culturally and academically diverse faculty and staff of the highest caliber. Accordingly, Webster University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, ethnicity, age, protected veteran or disabled status, genetic information, or any other characteristic protected by applicable law.
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With its home campus in St. Louis, Missouri, USA, Webster University comprises an action-oriented global network of faculty, staff, students and alumni who forge powerful bonds with each other and with their communities around the globe. Founded in 1915, Webster is a private non-profit university with students studying at campus locations in North America, Europe, Asia and Africa and in a robust learning environment online. The university is committed to ensuring high-quality learning experiences that transform students for global citizenship and individual excellence.