System administration/management of Windows, Solaris, and RHEL servers within a mixed physical/virtual environment running on both local and public cloud infrastructure
Responsible for the management and support for various devices, appliances, databases and applications
Manage the full lifecycle of service requests and incidents within the IT Service Management solution including timely communication with our end-user community
Participate in various projects and provides supervised project management as necessary
Join the after-hour, on-call support rotation and be available to assist in Webster community activities
Minimum Qualifications Must be self-directed on work assignments and must be able to consistently meet deadlines Excellent organizational, analytical, documentation, oral, written and interpersonal skills Must be able to take the initiative in solving wide range of problems Ability to work in a team environment Must be able to provide necessary reports to keep IT-IAO management staff up to date on all issues Ability to keep confidential all sensitive data encountered in course of work Ability to provide extensive documentation as required by IT-IAO management Experience working with faculty, staff, and students in an educational (preferably higher-educational) setting Excellent computer and peripheral trouble-shooting skills Experience and knowledge of the methods, procedures, and tools associated with technical troubleshooting and repair Local travel to customer locations (mileage reimbursed)
Preferred Qualifications General knowledge of Microsoft Server 2012, 2016 and 2019, as well as the ability to resolve a wide variety of system failures, troubleshooting software, hardware, and network problems.
Experience with Microsoft Active Directory, Group Policy, File/share permissions, VDI, DNS, DHCP, web, and database services.
Essential Duties General knowledge with Microsoft Server 2012, 2016 and 2019. Responsibilities will include installation, configuration, maintenance and troubleshooting multiple levels of server-based hardware, software and other related components. Responsible for processing of all established procedures pertaining to the daily maintenance of the server based hardware, software and other related components
Responsible for Information Technology Infrastructure and Operations hardware and software asset management for Webster University
Provides administrative responsibilities for the management and support in following but not limited to the following technologies including Microsoft Active Directory, Group Policy, File/share permissions, VDI, DNS, DHCP, web, and database services. Understanding as well as the ability to troubleshoot those technologies is key to this position.
Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware and software networking technology. Recommends modifications if necessary.
Coordinate the efforts of consultants, maintenance contractors and vendors; manage their involvement on projects and directs their efforts.
Provides administrative support to the Microsoft Office 365 environment including email, calendar, SharePoint and OneDrive technologies.
System Administrative duties will include conducting system backups and restores
Responsible for resolving a wide variety of system failures, troubleshooting software, hardware, network problems and monitoring and addressing these issues utilizing the IT service center support ticketing system.
Responsible for the implementation of necessary patches, hotfixes, service packs, cumulative updates and other updates to meet security compliance and maintain application integrity.
Responsible for being available 24/7/365 to provide support coverage for all University Server, printing hardware and software architectures. Coverage requires incumbent to carry compatible communication equipment and is responsible to ensure that the communication equipment is operational at all times.
Responsible for following all established IT-IAO work order, change, daily task, inventory, research and documentation control procedures and policies for implementation, coordination and maintenance of all levels Server and Printing hardware, software and other related architectures
Webster University is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to maintaining a culturally and academically diverse faculty and staff of the highest caliber. Accordingly, Webster University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, ethnicity, age, protected veteran or disabled status, genetic information, or any other characteristic protected by applicable law.
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With its home campus in St. Louis, Missouri, USA, Webster University comprises an action-oriented global network of faculty, staff, students and alumni who forge powerful bonds with each other and with their communities around the globe. Founded in 1915, Webster is a private non-profit university with students studying at campus locations in North America, Europe, Asia and Africa and in a robust learning environment online. The university is committed to ensuring high-quality learning experiences that transform students for global citizenship and individual excellence.