The Application Analyst is responsible for providing technical production support and system administration to ensure optimum system performance and resolution of technical issues that impact the utilization of applications/systems throughout the enterprise specific to Laboratory Information Systems. The Systems Analyst provides technical expertise in defining, developing, implementing, and supporting solutions for business/clinical applications at Christiana Care related to Laboratory Information Systems.
You will be responsible for maintaining computer systems in support of the Laboratory, Blood Bank, Anatomic Pathology, Point of Care Testing and the Outreach areas, as well as the design of information systems solutions to help these areas operate more efficiently.
Application support for multiple software applications, identifying and resolving application issues effectively and in a timely manner.
Proactively assesses system functioning and is able to recognize impending problems and correct them before work processes are disrupted.
Implements software upgrades and performs maintenance as available and necessary.
Analyzes computing needs in the department and configures current applications or develops new applications to support them. Incorporates feedback from the appropriate departmental personnel as applications are configured or developed.
Seeks input from other Christiana Care technical resources and/or vendor input to resolve application issues when appropriate.
Develops expertise in the applications used in the supported departments. Becomes knowledgeable regarding the departmental work processes and the overall IS environment. Uses this knowledge to ensure that systems operation contributes to optimization of work processes and patient care.
Supports desktop, hardware, and network upgrades performed by other IS groups by providing information about the applications and IT environment in the supported departments.
Participates in an "on call" rotation, responding to support calls in a timely manner
Provides input into or may lead the development of milestones, deliverables, project plans and timelines to assure that technical tasks/aspects are addressed.
Analyzes system technical requirements and provides appropriate input to the development or selection of solutions, taking into consideration project constraints.
Develops and maintains the technical skills necessary for system configuration and system administration activities. Assists team members in developing configuration skills, as needed
Ensures that security access design complies with institutional and regulatory standards
Participates in the preparation and execution of test plans and test scripts, including reiterations as necessary. Ensures that results are documented, and feedback is provided to responsible parties. Ensures that the application is adequately tested, and all high priority issues are resolved or worked around in a satisfactory manner before the system begins production operations.
Coordinates/participates in the development of backup, disaster recovery, business continuity, security, administration and redundancy strategies for assigned applications.
Creates and maintains thorough electronic documentation regarding software applications and technical environment.
HL7 Interface design and documentation (Cloverleaf).
Instrument interface design and documentation with a variety laboratory instruments and analyzers.
Support the key software systems used by the Christiana Care Laboratory: SoftLIS Suite, AccuChek, iStat, Remisol, Sysmex WAM/CellaVision.
Bachelor's degree in computer science, business administration, science or closely related discipline, or commensurate academic & work experience
Experience in a hospital or healthcare environment is desirable.
Experience in a Cerner PowerChart and/or Soft Computer environment is desirable.
Experience supporting a Laboratory system in a hospital or a healthcare environment is desirable.
Internal Number: JR51288
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.