Required Qualifications (as evidenced by an attached resume): Bachelor's Degree (or foreign equivalent or higher). In lieu of degree, four  years of directly related full time experience may be considered. Two  years of full time experience maintaining media systems in a commercial or educational environment. Experience with media system installation including wiring and mechanical (hand and power tools) skills. Experience with digital media systems, video conferencing systems, data projection, audio, and video and projection systems. Experience supporting users in an advanced, interactive media presentation environment.
Preferred Qualifications: Experience maintaining complex media systems. Experience installing complex media systems. Experience mounting data projectors, flat panels and other heavy items to walls and ceilings. Experience and understanding of networking architecture as it pertains to media systems and digital media. Crestron systems repair experience. Certified Technology Specialist (CTS Certification) or Crestron Systems Training.
Brief Description of Duties: The position of Media Systems Technician is responsible for maintaining and assisting in the installation of current, complex media systems supporting classroom instruction, research and administration. The successful incumbent will have excellent interpersonal skills, exercising strong organizational skills with an exceptional attention to detail. Essential for this role is the adeptness to work independently as well as part of a team with a collaborative approach to problem solving.
Test systems, respond to trouble calls, track repairs using IT Service Management (ITSM), perform preventative maintenance, and make necessary adjustments, updates, modifications and repairs. Create custom cables, solder and crimp cables, replace jacks, identify/provision and replace faulty hardware, update software/firmware, make necessary hardware and software adjustments to restore system functionality. Systems and equipment repair/maintenance and end user support:
Perform preventive maintenance on AV systems.
Troubleshoot systems to component level.
Replace or repair cables, jacks and other needed components.
Replace defective hardware, make necessary adjustments to restore system to full functionality.
Monitor and correct issues with instructional systems including lecture capture, digital signage, media production, communication, security, scheduling systems etc.
Perform preventive maintenance on systems including lamp changing, cleaning, focus/ alignments, replacing system components and adjusting systems for optimum performance.
Update equipment firmware and software, confirm proper functionality after updates.
Operate test equipment including multi-meter, light meter, real time analyzer, and signal generators.
Terminate and test audio, video, control and network cables.
Test classroom network jacks to confirm status. Report problems to Network Services.
Fabricate cables and adaptors for repairs using various methods (solder, crimp and compression).
Move, install and repair learning/meeting space furniture as needed. Place, install, repair, modify and maintain lecterns, media cabinets, classroom furniture, screens/ shades, writing surfaces and other items.
In performance of all job duties, at all times be responsible for delivering optimal customer service, for protecting institutional data and privacy, and the excellent delivery of solutions and services by following divisional and University policies, procedures, and processes.
Systems installation, upgrades and modification:
Install media support equipment including audio, video, lighting, computers, network cameras, presentation control systems, switching systems and other presentation support equipment..
Prepare equipment for installation – assign IP address, set input and output levels, update firmware, create backup files, etc.
Installation skills include pulling cable, soldering, wiring low voltage and 120-volt devices, uploading control system programs and mounting presentation equipment on various materials.
Fabricate cables and adaptors for new installations using various methods (solder, crimp and compression).
Document installs, label systems and assist in creating user documentation. Follow approved documentation during installation.
Administration, Documentation and Organization:
Use Help Desk System (ITSM) to document service calls and maintenance activities. Follow-up on repairs requested of others.
Inventory equipment and supplies. Assist in ordering supplies.
Assist in maintaining records of installed equipment including location, IP addresses, model/serial numbers, passwords and other equipment attributes
Report system status to faculty and other department members.
Assist in the preparation of purchase orders, tracking order status and closing purchase requests.
Participate in peer reviews of systems designs and failure analysis.
Notify building manager of any relevant problems including lighting, HVAC, custodial and other maintenance issues.
Training and systems operation
Establish video conference connections between sites for presenters, customize room settings to meet instructional needs.
Assist in training faculty and staff in system operation.
Assist in the training and supervision of student assistants. Work with student assistants on assigned tasks. Explain task requirements, teach them new skills, and coach them through task completion.
Other duties or projects as assigned as appropriate to rank and departmental mission. Participate in and provide professional development. Maintain a clean, organized workspace.
Special Notes: This is a full time appointment. FLSA Nonexempt position, eligible for the overtime provisions of the FLSA. Occasionally ascends and descends a ladder to service media equipment, operates hand and power tools and frequently moves media equipment weighing up to 50 pounds within buildings and across campus to various classrooms and events.
Primary hours are 7:00 AM to 3:00 PM Tuesday through Saturday. Hours may change to accommodate changes in staffing, class and project schedules. Will be required to work at all Stony Brook locations including West, East, South and Southampton.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at firstname.lastname@example.org.
About Stony Brook:
Stony Brook University, home to many highly ranked graduate research programs, is located 60 miles from New York City on Long Island's scenic North Shore. Our 1,100-acre campus is home to 24,000 undergraduate, graduate, and doctoral students and more than 13,500 faculty and staff. SBU is a comprehensive research-intensive university and a member of the prestigious Association of American Universities (AAU), which includes 34 public universities among its 62 members. SBU consists of 12 schools and colleges and a teaching hospital that provides state-of-the-art healthcare in the Long Island region. SBU also manages and performs joint research with Brookhaven National Laboratory, the only Department of Energy Laboratory in the Northeast, and shares doctoral programs with Cold Spring Harbor Laboratory, a world-renowned molecular biology institute. Home to the Emerson String Quartet, the Jackson Pollock House in East Hampton, New York, the Humanities Institute, and the Southampton Arts Program, and with endeavors that extend to the Turkana Basin Institute in Kenya and the Ranomafana National Park in Madagascar, SBU sustains an international reputation that cuts across the arts, humanities, social sciences, and natural sciences.
Stony Brook University is an Affirmative Action/Equal Opportunity employer. We encourage protected veterans, individuals with disabilities, women and minorities to apply.
If you need a disability related accommodation, please call the University Human Resource Services Department at (631) 632- 6161 or the University Hospital Human Resources Department at (631) 444-4700. In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling (631) 632- 6350. It can also be viewed on line at the University Police website at http://www.stonybrook.edu/police.
Official Job Title: Instructional Support Technician
Job Field: Information Technology
Primary Location: US-NY-Stony Brook
Department/Hiring Area: Division of Information Technology - Center for Excellence in Learning and Teaching (CELT)-Stony Brook University
Schedule: Full-time Shift: Day Shift Shift Hours: 7:00 AM - 3:00 PM Pass Days: Mon, Sun