USCâs School of Cinematic Arts is seeking a Technical Support Supervisor to join its Creative Technology team. USC's School of Cinematic Arts is considered one of the premier film schools in the country and works on the cutting edge of technology in media production and post-production.
The Technical Support Supervisor oversees staff and student workers who support faculty, students, and staff in the schoolâs labs, classrooms, and theatres. The candidate must be an excellent communicator with a proven track record of building strong relationships with end-users and stakeholders while managing expectations in the entertainment industry or a related academic setting. The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the teamâs efficiency.
This position is responsible for the day-to-day support and management of workstations, software, peripherals, and A/V equipment including Tier 1 and Tier 2 troubleshooting, break/fix, deployment, inventory, repairs, user accounts, and general maintenance. The supervisor should possess the technical knowledge to resolve the most complex technical issues and serves as an advanced user for multiple media production software packages such as Avid, Maya, Nuke, Adobe Creative Cloud, and Unity. This role is also responsible for guiding user documentation regarding technical aspects of the facility, software, and workflows.
Manages specialized computer and software technical support activities covering consulting, planning, documentation and end-user training.
Directly supervises all assigned subordinate staff. Recruits, screens, hires, and trains staff, as needed. Directly and/or indirectly supervises all student workers within group.
Manages budget for student workers, materials, and supplies.
Supports and manages classroom and lab workstations, peripherals, and A/V equipment, including Tier 1 and Tier 2 troubleshooting, break/fix, deployment, inventory, repairs, and general maintenance.
Resolves complex technical support issues and escalates advanced issues to Tier 3 team, as needed.
Oversees ticketing system and evaluates technical support metrics.
Leads team in creation and management of user accounts, passwords, and access.
Manages digital media support teamâs priorities and assigns tasks to appropriate personnel.
Manages and oversees school-wide documentation system in concert with digital media specialists and other school personnel.
In conjunction with other supervisors, manages team hours and supports coverage of schoolâs classrooms and labs.
Contributes to the testing of new software by staff and, in concert with other supervisor, designs and implements the schoolâs annual computer imaging strategy.
Oversees the planning, design, and implementation of end-user technology training.
Provides expertise on use of high-end technology in media production and post-production.
Oversees and implements hardware inventory for Creative Tech & Support group.
Oversees and updates schoolâs Knowledgebase and is responsible for documentation.
Job Specific information:
Significant experience in media production/post production/animation/visual effects/interactive media is required. Significant experience with Apple OS X and Windows is a MUST.
Minimum Qualifications: Bachelorâs Degree or equivalent experience or education.
Specialized/technical training with 2 yearsâ experience in computer and networking support. Working knowledge of software applications and of network software and hardware, especially those specific or unique to media content creation and distribution. Strong working knowledge of media production software and hardware. Strong communication and technical support skills.
Bachelor's Degree in math, engineering, or computer science plus 10 years directly related work experience. Thorough knowledge of software and hardware utilized by all divisions of school.Â Proven track record and experience in project management and team supervision.
In-depth background or experience in media production and post-production. Experience with production software packages such as Avid Media Composer, ProTools, Adobe Creative Cloud, Maya, Unity, Resolve, and Nuke. Audio-visual support experience is a plus.
Experience in server and workstation systems, including Windows and OS X. Additional experience with specialized media production technology. Programming and/or web development experience is a plus.
The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world- class research university and a member of the âTrojan Family,â which is comprised of the faculty, students and staff that make the university what it is.
The University of Southern California values diversity and is committed to equal opportunity in employment.
Job Profile SummaryMinimum Education: Bachelor's degree, Combined experience/education as substitute for minimum educationMinimum Experience: 2 yearsMinimum Field of Expertise: Experience in computing environments; specific user support experience with operating systems, microcomputers, networks, LANs, and network software. Supervisory experience.
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.