JOB PURPOSE: This is a two year fixed term position. The IT Business Analyst is a member of the Communication Services team which is part of the Stanford University IT - The IT Business Analyst will be part of the team that delivers Contact Center Solutions to Stanford University and two hospitals. The Business Analyst will assist with the gathering of client requirements, translating those requirements to our Voice Engineers and ensures technical solutions address the university's business needs; provides support for application enhancements, application integrations, Quality Assurance, production support and change control processes. The Business Analyst will also join a project team that is evaluating a contact center platform change. CORE DUTIES*:
Lead the elicitation and gathering of business and system requirements.
Manage, from a client business perspective, the requirements for our contact center solution; ensure a high level of client satisfaction by monitoring the delivery of contact center solutions to the organization.
Lead and coordinate projects to assist business owners in evaluating the potential for automating existing or proposed work functions or processes and assess the feasibility of creating or modifying systems to meet user requirements.
Analyze new business requirements, system functionality, current system use and user needs; specify functional designs and work with developers and analysts to implement.
Develop system design for new or revised business systems; document and analyze input/output requirements, procedural flow between departments, operational audits and organizational structures.
Develop instructional materials, training and job aids Other duties may be assigned. MINIMUM REQUIREMENTS: Education and Experience Bachelor's degree and four years relevant experience or a combination of education and relevant experience. Knowledge, Skills and Abilities
Knowledge of, computer system capabilities, business processes, and work flow.
Experience with enterprise applications and understanding of database driven applications.
Strong understanding of the software development life cycle.
Working knowledge of ITIL.
Knowledge of principles and techniques used in conducting management studies and in systems analysis.
Current knowledge of rapidly changing computer technology.
Skill in conducting interviews and facilitating group meetings.
Skill in developing and conducting training programs.
Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
Strong listening, negotiation and conflict resolution skills.
Ability to design and document complex business systems.
Proven problem solving and analytical thinking and ability to approach problems logically and systematically. WORK STANDARDS:
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu/. Additional Information
Location: Business Affairs: University IT (UIT), Stanford, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.