Department Description UC Davis Health (UCDH) Information Technology (IT) accomplishes planning and implementation activities to service the Health System's needs for teaching, clinical high-quality patient care, and research. The IT Facilities Implementation Team is responsible for deployment, troubleshooting, and support for client devices (Desktops, Laptops, Virtual Desktop Infrastructure, Mobile Devices, Printers, Multi-Function Devices, Scanners, Carts, etc.) and their connectivity to the network, the applications, and the databases as well as locally installed business productivity applications deployed as a result of a Facilities Design & Construction Project. The department provides implementation leadership and support for the cost-effective use of computers, software and networking including installation, training and problem resolution.
Job Summary Salary Range : $2228.80 to $3585.60Salary Frequency : Bi-weeklyAppointment Type : CareerPercentage of Time : 100%Location : Alhambra CanneryCity : SacramentoUnion Representation : YesBenefits Eligible : Yes We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs. THIS IS NOT AN H1- B OPPORTUNITY ResponsibilitiesThe Business Technical Support Analyst III will primarily support the UCDH Sacramento Campus client environment for Facilities Design & Construction Projects. The Business Technical Support Analyst III will evaluate and test new technologies, including performing simple to moderate cost/benefit analyses. This position is the implementor of client devices and does not play an architecture or design role. This position will adhere to the architecture and engineering set by the Client Services Leadership team and its architects and engineers.
Advanced experience supporting Windows and Macintosh clients and associated peripherals in an enterprise environment.
Advanced experience supporting of hardware, software and desktop applications as it relates to desktops, laptops, mobile devices, printers, multi-function devices, scanners, etc.
Extensive experience installing, maintaining, and troubleshooting different versions of client application software,
Extensive experience with networking protocols such as DHCP, TCP/IP, etc.
Experience in remote support of clients through use of enterprise-level remote access tools.
Experience creating technical documentation to document process and workflows
Experience with enterprise level mobile device management (MDM) software.
Experience in project management processes.
Experience in the support of enterprise-level Anti-virus, Malware/Spam remediation software, and OS - level firewall technologies.
Experience supporting Active Directory services and processes in a multi-server, heterogeneous environment.
Experience with client encryption and virus protection products.
Experience supporting Windows 10, Office 365 and Adobe products in an enterprise environment.
Experience with enterprise client management applications such as Work Space 1 or Altiris.
Experience with client inventory and patch management systems.
IT Health Care experience and knowledge of HIPAA regulations and Healthcare-specific policies and procedures.
Must be able to work extra or alternate hours (nights and weekends) with advanced notice and participate in a 24-hour on-call rotation.
Must possess valid California Driver's License.
Must be able to lift 30lbs with assistance.
Must be able to speak, hear, and see well enough to perform essential functions of the job requirement.
This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.
EEO/AA Statement The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.