A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Provide complex clerical and patient support services in Psychiatric Emergency Services. Perform a wide range of activities including greeting, arriving and registering patients, and initiating appropriate paperwork and managing very busy clinic/crisis phone lines.
Greet PES patients and their guests.
Arrives and registers patients; updates patient documentation in MiChart; Identifies patient financial liability; Obtains proper insurance address and documentation to insure correct charges. Reviews and manages work queues.
Notify staff in clinical room of patient arrival and phone calls
Fax/scan necessary paperwork as well as distribute incoming faxes to clinical staff immediately
Answers very busy multi phone/suicide hot line
Manage inventory for brochures, office and kitchen supplies on regular basis, receive and restock supplies and brochures
Update staffing board and call in additional staff as requested
May need to assist clinical team to quickly run errands to the medical emergency room and/or blood labs to deliver patient samples
Tests out clerical team procedures, works with administrative manager to investigate problems with clinical operations and implement solutions.
Submit work orders and manage status of them. Assists with clinical reporting, data entry and analytics; Other duties as assigned.
High school graduate.
Proven excellence in customer service and demonstrated ability to work well under pressure
Successful candidate will exhibit professional and positive image when interacting with patients, faculty, and staff.
Ability to accurately handle multiple responsibilities in a fast- paced environment.
The ability to accurately receive and relay information over the telephone and through written documentation.
The ability to accept direction from multiple sources, prioritize tasks and remain adaptable to rapid changes in work and inventory supplies.
Knowledge of general office practices.
Proficient in Microsoft Excel and Word.
Candidate must be an active team player but also be able to work independently as needed.
Ability to respond quickly and responsibly to resolve potential crises that may occur.
Strong organization, problem-solving and prioritization skills are required.
Demonstrated record of excellent attendance.
Exceptional interpersonal skills.
Ability to communicate effectively.
Demonstrated active listening, written, verbal, and information technology skills.
Experience working in a large, complex health care setting.
Proficient in Excel and MiChart
Knowledge of University Policies & Procedures.
PES is a 24/7 Unit. The shift will be Saturday and Sunday 7:00am - 7:30pm. There may be additional shifts available during the weekdays. Shift will include some holidays. Flexibility to cover other shifts when needed.
Under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 179523
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.