Windows Systems Administrator, School of Computer Science-2013364
Carnegie Mellon University's mission is to build a transformative educational experience for students focused on deep disciplinary knowledge; problem solving; leadership, communication, and interpersonal skills; and personal health and well-being. Carnegie Mellon's School of Computer Science is widely recognized as one of the first and the best computer science programs in the world. Our programs train the next generation of innovators to tackle real-world problems and improve the way people live and work.
The School of Computer Science (SCS) Computing Facilities Team has the responsibility of supporting the SCS community with their technology needs. Offering everything from front line support, to cluster support and beyond, we have a passion for helping our faculty, students, and staff deliver Carnegie Mellon University's world-class educational experience.
Our PC Engineering Team is responsible for keeping end user devices current, secure with a focus on meeting our customers' needs. Our Mac Systems Administrators work with teams, departments, and customers to ensure the Mac environment is managed in a reliable, accessible, up to date, and secure manner.
This is a new, full-time position within the team, to assist the School of Computer Science with continued growth.
Your responsibilities will include:
Evaluate, install, test, and maintain application packages and base operating systems. Confer with supported user base of faculty and staff to assess needs, recommend and implement modifications and/or additions to existing programs and equipment.
Design, maintain, and use solutions for image deployment and delivery to clients. Offer solutions and suggestions to provide optimum efficiency and effectiveness.
Analyze metrics for software and hardware usage for technology installations across the supported clients to assist in ongoing machine life cycle and software utilization discussions. Perform meaningful analysis of data.
Collaborate with external partners to maintain the SCS Domain and SCCM environments.
Test emerging hardware and software for compatibility with evolving customer needs and document for the team and customers as necessary.
Automation of maintenance tasks using scripting or similar tools.
Provide support for PC Engineering issues that require in depth investigation and troubleshooting.
Work with internal and external teams to resolve cross-platform issues and requests.
Provide customer level support to the PC Engineering Desktop team and SCS Help Desk when necessary. This includes coverage for PTO or other reasons the teams would be short-handed.
Document procedures, standards, standard methodologies, and common solutions for server administration and systems management areas.
Timely, accurate and actionable up-to-date documentation is required.
An active participant on the Computing Facilities Change Advisory Board (CAB).
Accurately document and outline any proposed changes according to the CAB standards.
Bachelor's degree in Computer Science or other related field required
1-3 years of relevant system administration experience required
Experience using ticketing system in professional environment
Working knowledge of multiple macOS versions for daily computing tasks
Working knowledge of multiple Windows desktop and server OS versions
Experience with at least one scripting language for process automation (examples include: Bash, python, AppleScript, Windows PowerShell)
Exposure to Active Directory, Kerberos or other centrally managed single sign on systems
Experience with enterprise management tools for end user systems (examples include: JAMF Pro, Munki, Active Directory, SCCM, LDAP)
Ability to build and customize deployment packages for third party software
Solid knowledge of cross platform OS management: adding users, managing privileges, remote access, basics of the startup sequence, automated remote data collection and analytics
Knowledge of scripted/unattended/silent/interactive installs
Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
Job Function: Information Technology
Primary Location: United States-Pennsylvania-Pittsburgh
Time Type: Full Time
Organization: SCS DEAN'S OFFICE
Minimum Education Level: Bachelor's Degree or equivalent
Internal Number: 2013364
About Carnegie Mellon University
Carnegie Mellon (www.cmu.edu) is a private, internationally ranked research university with programs in areas ranging from science, technology and business, to public policy, the humanities and the arts. More than 12,000 students in the university’s seven schools and colleges benefit from a small student-to-faculty ratio and an education characterized by its focus on creating and implementing solutions for real problems, interdisciplinary collaboration and innovation. A global university, Carnegie Mellon’s main campus in the United States is in Pittsburgh, Pa. It has campuses in California’s Silicon Valley and Qatar, and programs in Africa, Asia, Australia, Europe and Mexico.