About Northeastern: Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.
About the Opportunity: The Academic Advisor has primary responsibility for providing high quality, effective direct service to students in a portfolio of programs. Other responsibilities are related to and integral in developing and continuously improving how the unit and College works with students to enhance the student experience and, in turn, satisfaction, persistence, retention, and graduation.
Responsibilities: The Academic Advisor uses an integrative and collaborative approach to offer student-centered services to students to support their academic and student success. S/he manages a roster of students (as a specialist) and is available to serve all students within the Graduate School of Education (as a generalist). S/he communicates proactively and regularly with students using various modalities and mediums. S/he works independently and exercises critical and analytical thinking skills to problem solve and address student inquiries/concerns.
The Academic Advisor is responsible for designing and executing an outreach plan to internal (e.g., Academic Program Directors, Assistant and Associate deans) and external constituencies (e.g., support centers for spiritual, mental and physical health; support for international students and individuals with disabilities) pertinent to student success. S/he initiates contact to build sustaining professional and collaborative relationships with all parties.
In addition to providing direct service, the Academic Advisor engages in intentional and continuous efforts to improve service to students, which includes improving internal processes and procedures. S/he leads in researching and designing assessment tools to determine the needs of her/his own roster of students; identifying additional resources (e.g., literature, case studies); engaging in reflective exercises to derive data on work with students; and analyzing all data to propose recommendations for improvement or creation of new programs. S/he leads in design and execution of such recommendations that have been approved by the unit or College.
Qualifications: Master's required from an accredited college or university, with a track record of strong academic performance. Strong preference is given to the candidate with a graduate degree in higher education, student affairs/development, or a related field. The candidate must have a minimum total of 2-4 years of professional experience providing direct service in higher education, preferably in an academic or student affairs/student services environment; 1 year must be experience serving as an academic advisor/counselor or similar capacity (this may be accomplished concurrently).
Demonstrated sensitivity to the needs and concerns of a diverse student population;
Experience working with adult learners, international students, and online students;
Student-centered and have a strong sense of responsibility for student success;
Detail-oriented and organized;
Strong prioritization, time management, and follow-through skills;
Excellent interpersonal, writing and presentation skills;
Comfortable using multiple mediums to communicate, esp. in the online environment;
Vested interest in staying abreast of research in the field of academic and student affairs;
Able to work collaboratively and independently in a rapidly changing environment;
Takes the initiative to exercise sharp critical thinking skills and sound judgment to problem solve independently within organization guidelines and policies;
Creative in coming up with ideas to improve service to students;
Ability to discern appropriate level of communication with multiple audiences and maintain confidentiality around complex and sensitive issues to be in compliance with applicable ADA, FERPA, SEVIS, and other applicable state, federal, University, and College of Professional Studies guidelines;
Comfortable operating in a fast-paced work environment, with demonstrated ability and comfort to efficaciously handle multiple tasks and projects;
Proficiently use Microsoft Office Suite tools products;
Flexible in work assignments and work hours to include some evenings and weekends.
Interest in conducting research on effective practices in direct service to students;
Strong technological skills and experience using various software, programs, and tools;
Experience with Salesforce (Customer Relation Management system) and Banner mainframe database system
Preferred Qualifications: N/A
Salary Grade: 10
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.