Classification: Student Services Professional IV Department Name: Office of Admissions Job Number: MB2019-PA2494 Status: Open Until Filled Priority Screening Date: 10/27/2019 Recruitment Status: Apply Today! Application Screening Begins: Monday, October 28, 2019, 2019
Position Description: Powered by an inspiring Founding Vision Statement, California State University, Monterey Bay (WWW.CSUMB.EDU) is a comprehensive, mid-sized four-year university whose staff and faculty help transform student lives by emphasizing project-based learning, requiring service learning, and promoting multicultural and global perspectives on and beyond the campus community. CSUMB is both an MSI and HSI and has a vibrant, diverse student body of nearly 7000 students and growing. Our faculty and staff, many of whom live in campus housing, appreciate living and working about one mile from the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, we offer excellent benefits, including housing, and competitive salaries for our faculty and staff. During our 25th Silver Anniversary Celebration in 2019-20, we will complete two major building projects: the College of Arts, Humanities and Social Sciences and the Student Union. By 2030, CSUMB's sustainability initiative is to be carbon neutral.
Under the direct supervisor of the Director of Admissions and the general direction of the Vice President of Student Affairs and Enrollment Services, the Test Center Specialist serves as the single point of contact for Testing Services to independently advise and guide students, prospective students, faculty and the public at large regarding testing services. The incumbent is responsible for administrative planning to develop creative solutions for testing operations while integrating testing approaches across organizational lines. The Test Center Specialist is also responsible for interfacing with commercial testing agencies as a key component to include certifications, training, implementation reporting and explore future growth in testing opportunities. The primary objective for the position is to assist students to select suitable solutions and courses of action in making successful progress toward their degree or certification objectives.
ESSENTIALDUTIESANDRESPONSIBILITIES include, but are not limited to, the following:
Test Center Specialist will oversee, recruit, train, and direct work flow for test proctor and administer tests during evening and weekends as necessary in accordance with Federal mandates regarding equal access. Advises, negotiates, and partners with campus academic community in administering institutional exams such as ACT, SAT, TOEFL, GRE and other academic exams as determined by the University. Incumbent will also be responsible for accommodations with students with disabilities in compliance with CSU policies and CSUMB procedures, federal and state regulations such as from ADAAA, Section 504 and Section 508 of the Federal Rehabilitation Act of 1973.
Provides student advising on testing requirements and/or options including identifying solutions in more complex situations where no guidelines or policies exist. Schedule testing of various types for individuals and groups. Create, implement, maintain and evaluate a testing and test proctoring system using nationally regarded best practices. Coordinates scheduling of de-centralized testing environments and training and work flow of proctors as needed.
Analyzes, prepares and ensures accurate participant and program data information within appropriate programs and/or databases, utilizing hardware, software and various platforms that support higher education technology, adaptive technology (e.g. screen readers, reading machines, text readers) and Learning Management Systems (LMS) regarding test administration and accommodations. Coordinates with appropriate departments to ensure accuracy, security, and reliability of electronic information. Liaison between students and faculty.
Test Center Specialist serves as the primary liaison for the implementation of test taking accommodations for students with disabilities in conjunction with Student Disability Resources, Faculty, and CSUMB's Center for Academic Technologies. Assists in providing alternative format for print materials or electronic as it relates to the administration of testing. Provides coordination of accommodations as appropriate, interface and coordinate testing companies and organizations to facilitate certification, training, implementation and reporting. Accurately reports test scores to appropriate offices, entities, individuals and the CSU as required.
Coordinate as needed with summer and Transfer Orientations to provide testing options in order to facilitate student compliance with testing requirements. Maintain confidentiality of testing, scores and other related student information and testing materials. Advise members of the public on available testing options and/or requirements, independently and creatively creating solutions for problem(s) or providing referrals to alleviate problem(s). Advise students, with appropriate referrals, to appropriate offices for matters other than testing using a breadth of knowledge in general student services support
Ensure all communications and advertisements are with appropriate offices and adhere to all campus protocols. Collect, analyze and report statistics on testing volume, types, patterns and other relevant details. Coordinate with divisional budget manager on issues related to revenue and expense and overall fiscal planning. Consult supervisor as appropriate on matters outside routine operations, providing recommended changes to resolve problems or approaches.
Performs other job-related duties and special projects as assigned.
Knowledge, Skills and Abilities: Thorough knowledge of the policies, procedures and practices of Student Services Programs or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.
Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
Minimum Qualifications: Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.
Experience: Equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
A masters degree in Counseling, Clinical Psychology, Social Work or a job?related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job?related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
Preferred Qualifications: A Masters Degree in Counseling, Social Work, Higher Education, or a related field. Professional experience in a higher education system. Strong oral and written communication skills, including excellent customer service skills.
Thorough knowledge of, and ability to carry out, the policies, procedures, requirements and practices of fee-based testing services. Maintenance of proctoring certification required by testing companies and/or the CSU. Familiarity with an array of technology form communication with remote instructors, students and test taking technologies, hardware, software, platforms, and learning systems to support hybrid and online students. Ability to foster and support multicultural competence as demonstrated through knowledge, skills and abilities.
Technical fluency with Banner, Oracle/PeopleSoft, CSU Common Management System or equivalent student/finance information system; Microsoft Office Professional Suite, and Google mail and calendaring programs.
Special Conditions of Employment:
All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
This position is required to comply with confidentiality requirements outlined in the Department of Educations Family Educational Rights and Privacy and Californias Educational Code Chapter 13 regarding sensitive student issues.
This position has been designates as a sensitive positon with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards
This position is designated as a Campus Security Authority (CSA) and will be required to participate in annual training and to immediately forward to the Clery Director all reports of crimes brought to their attention pursuant to the Clery Act and California State Education Code, Chapter 16, of the Donahue Higher Education Act, Section 67380.
May require occasional evenings and/or weekend work.
Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time. Work environment may include administering test at other CSUMB instructional sites including North Salinas, Salinas City Center, and South Monterey County. Requires travel between campus offices and off-campus locations.
Compensation and Benefits: POSITIONINFORMATION:
Type of Appointment: Full-Time, Probationary
Collective Bargaining Unit: Academic Professionals of California (APC)
CSUMB offers a premium benefit package that includes outstanding vacation, health, dental & vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (CalPERS); and 14 paid holidays a year. For more information, visit: CSU Benefits R04. Additionally, University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability, visit: Employee Housing.
For full consideration, applicants must complete the required online application prior to the priority screen date found at csumb.edu/jobs. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.
CSUMB is not a sponsoring agency for staff or management positions.
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting University Personnel at (831) 582-3389. For computer/online access you may visit the Tanimura and Antle Family Memorial Library (map). All employees must be eligible for employment in the U.S.
CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State University, Monterey Bay Annual Security and Fire Safety Report is available at: https://csumb.edu/clery
CSUMB is a smoke and tobacco-free campus.
CSUMB is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.
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California State University Monterey Bay (CSUMB), is a comprehensive public university committed to serving the diverse people of California, especially the working class, historically under-served, and low income populations. The university values an educational environment of cultural and linguistic diversity and gender equity; ethical reflection and practice; effective and experimental use of technologies as resources to people and catalysts for learning; and the integration of cross-disciplinary models enabling students, faculty and staff to engage in innovative instruction and coordinated service learning. The curriculum is organized around student learning outcomes. It is global in perspective, and of sufficient breadth and depth to meet local, regional, and statewide needs, specifically those of both isolated rural communities and inner-city populations. The identity of the University is framed by substantive commitment to a multilingual, multicultural, intellectual community which enables students, faculty and staff to cross institutional boundaries for innovative instruction, broadly defined scholarly and creative activity, and coordinated community service. The campus is ...located on Monterey Bay, 100 miles south of San Francisco.
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