The primary responsibility of the Engineer- Networks position is to remotely provide support for network equipment located at customer sites. This position works extensively in the network environment and is responsible for ensuring high availability of all network equipment and. This position requires self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail, responsiveness, collaboration, technical expertise, and business acumen.
This position focuses heavily on Rockwell Automation Communication / Network and Cisco products and technologies. Possess technical expertise for Ethernet infrastructure support and will be instrumental in bridging the industrial and information networking paradigms.
This position will be responsible for managing and maintaining Cisco Based LAN / WAN equipment. The position will also be responsible for managing the performance of the customers' network environment via high availability services.
The position will leverage Security concepts and principles to ensure customers' networks are operating in a safe and secure manner.
The position will require an engineer to stay Up-to-date on IT industry understanding, policies and knowledge.
The position will manage the IP Address spaces and DNS environments for customers' networks.
Provides troubleshooting assistance remotely via telephone and email on products to Rockwell Automation field service personnel, distributors, integrators, and customers. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.
Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the Rockwell Automation representative or customer when the problem is solved.
Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer. You will update and author Technical Notes and other documentation to inform Rockwell Automation personnel, domestic or international, of solutions to commonly experienced problems, workarounds, installation / configuration practices that create problems, etc. to improve customer satisfaction and acceptance.
EOE, M/F/Disable, Vet #LI-MW2
Internal Number: 2655000
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.