SUMMARY: Responsible for patient scheduling, registration and all functions related to the facilitation of patient visits/care within the Faculty Practice at SOM. Performs duties in a high customer service manner and provides patient and family-centered service, always putting the needs of the patients/family first during encounters.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Represents image of the practice to patients, community and institution through personal and telephone contact with an emphasis on high customer service. Receives, greets, directs and/or escorts patients, family members/visitors, and physicians as appropriate, in a friendly and courteous manner.
Coordinate with other scheduling areas both within and outside of Rowan SOM and/or insurance carriers to facilitate patient navigation including, but not limited to, scheduling of patient appointments, referrals or authorizations.
Obtains and verifies (or confirms that automated verification was received) accurate demographic and insurance information. Ensures all information is updated and accurate in patient management software during each patient visit. Notifies coordinator/manager of any problem with obtaining complete registration information.
Collects co-payments and monies (account balances) due at time of service. Posts payment into system and logs all payments received. Reconciles monies on hand with payment batch listing at end of session/day. Prepares deposit, daily reconciliation worksheet and charge batch for manager’s review.
Issues referrals, checks referrals for completeness and correctness of information and issues accurately within 48-72 hours of request, urgent request accommodated as needed.
Ensures all patients are capitated to the practice prior to the visit, and help patients locate their primary or to facilitate a change to a Rowan SOM primary care provide as requested (only applies to PCP practices).
Responds to any request within limits of qualification and/or refers request to appropriate staff member in a timely manner.
Answers multi-line telephone system using appropriate telephone etiquette, is courteous and helpful, correctly triages calls or takes a complete and accurate message, schedule appointments following established guidelines. Provides information in accordance with patient confidentiality standards.
Makes calls to confirm appointments, verifies correct insurance and billing information prior to appointment and makes appropriate notes in the system as needed.
Review daily reports from automated reminder service and make the appropriate schedule changes. Records all cancellations and no-shows. Contacts no-show patients to reschedule per the departmental guidelines.
Responsible for scheduling ancillary services, pre-certification/authorizations, schedule future follow up appointments and provide the patient with an appointment reminder card.
Handles recall appointments and assist manager with quality measure projects.
Perform time of service charge entry and resolve coding issues. Checks encounter forms or other billing documentation for completeness and accuracy.
Resolve/correct patient registration and scheduling issues as defined by Revenue Cycle quality initiatives within the stated timeframes for the front end edits and rejections.
Encourage patients to complete the patient satisfaction survey per Faculty Practice Plan guidelines.
Perform "End of Day" and next day preparation activities per Faculty Practice Plan guidelines.
Perform other assigned duties.
QUALIFICATIONS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: High School graduate or equivalent. At least one year of clerical experience, preferably involving receptionist and scheduling duties in a medical office or clinical setting is required. Typing/word processing skills and excellent customer service skills are required.
Please be advised that some positions are subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired into identified positions shall either have their principal residence in New Jersey or they have one year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. The law also provides that any person may petition a State committee for an exemption from the requirements based on critical need or hardship.
Rowan University values diversity and is committed to equal opportunity in employment.
All positions are contingent upon budget appropriations.
The Stratford, NJ Campus is a Tobacco-Free Workplace.
$17.23 per hour
Internal Number: 494144
About Rowan University
A leading public institution, Rowan University combines liberal education with professional preparation from the baccalaureate through the doctorate. Rowan provides a collaborative, learning-centered environment in which highly qualified and diverse faculty, staff, and students integrate teaching, research, scholarship, creative activity, and community service. Through intellectual, social and cultural contributions, the University enriches the lives of those in the campus community and surrounding region.