Primary Purpose: Performs administrative support duties related to the academic and clinic operations for the Dental Hygiene Program.
Essential Functions: 1. Receive visitors; assist students and schedule meetings to include room/equipment reservations and catering services; receive and screen calls for program; maintain calendars for program director. 2. Prepare correspondence and course material to include Course Curriculum database updates, lecture schedules, scanning/editing of photos for use in teaching materials, entry and maintenance of course materials into electronic teaching and learning platform; compile results from faculty and student surveys; assist with tracking outcomes data for accreditation. 3. Enter exam questions into electronic test software for quizzes, midterms, and final examinations; score exams, produce grading reports, post grade results for students. 4. Maintain confidential documentation to include personal contact information, examinations, grades, and letters of recommendation for students. 5. Assist with paperwork for new and current faculty appointment processing and status changes; develop/maintain quarterly department clinic schedule; assist with finding clinic coverage for faculty absences and inform chairperson and appropriate clinic staff/faculty. 6. Orient new faculty members to dental school/program policies to include acquiring of security I.D. badge and locker assignment; provide course material for new faculty review, assist faculty with computer related needs. 7. Perform patient intake duties to include answering telephones, greeting patients, responding to inquiries, scheduling and confirming patient appointments; input patient information, insurance information and other related documentation into axiUm. 8. Review and update patient information to include assigned student, faculty, clinic assignment, and active/inactive status; set and monitor medical alerts; maintain necessary contact notes on patient interactions in axiUm. 9. Collaborate with patient care coordinator to set up patient contracts and financial approvals according to established procedures. 10. Triage and communicate with patients regarding issues and concerns about patient advocacy, satisfaction and dispute resolution; refer as necessary to appropriate Dental Hygiene Program Director or Patient Relations Liaison. 11. Develop, maintain and/or distribute clinical reports and correspondence including: a. Quarterly student productivity reports b. Patient assignments report c. Chair utilization report d. Student roster and language list 12. Schedule and confirm dental hygiene student rotations in specialty and extramural clinics. 13. Perform all other duties as assigned by the Dental Hygiene Program Director.
Minimum Qualifications: Knowledge of: 1. Intermediate Microsoft Word, Excel, and e-mail systems. 2. Dental terminology and treatments. 3. Dental insurance procedures. 4. Insurance billing procedures. 5. Electronic health records/financial management systems.
Experience: Minimum of three years of experience in a group practice or dental school clinic setting.
Education: High school diploma or equivalent.
Preferred Qualifications: Ability to: 1. Project a professional image and demonstrate strong communicative and interpersonal skills with administrators, faculty, staff, and students. 2. Manage time, organize duties/assignments, and set priorities to manage multiple priorities and projects simultaneously. 3. Work effectively and accurately with multiple interruptions. 4. Take initiative in the organization and maintenance of program responsibilities, projects, and procedures. 5. Work, independently or as part of a team, in fast paced environment and maintain professional composure and demeanor. 6. Use educational computer programs utilized for creating, scoring, and grading student examinations. 7. Maintain high level of confidentiality of information. 8. Demonstrate excellent problem solving and follow-through skills. 9. Effectively utilize clinic management system to enter and manage patient information. 10. Explain financial obligations for dental procedures as necessary. 11. Resolve patient concerns regarding billing and financial obligations. 12. Pay close attention to detail.
Bilingual skills highly desirable.
Physical Requirements: The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Work performed is frequently general office/administrative with frequent use of computer keyboard, mouse and telephone; requires sitting majority of the working day.
2. Occasional standing, walking, and bending/stooping.
Hiring Range: $29.19 per hour
Background Check Statement: Applicants who are selected as final possible candidates must pass a criminal background check.
Drawing on its rich legacy as the oldest chartered university in California, Pacific is a student-focused, comprehensive educational institution that produces outstanding graduates prepared for personal and professional success. Our student body thrives in Pacific's small classes and dynamic cultural environment, while our distinguished alumni are transforming their communities every day.
University of the Pacific is a nationally ranked university with a long tradition of dedicated teaching, small class sizes, practical experience and vibrant residential life. The breathtaking main campus in Stockton, California is home to seven schools and colleges, with more than 80 majors and programs of study. Pacific also has the McGeorge School of Law in Sacramento and the Arthur A. Dugoni School of Dentistry in San Francisco. Total university enrollment is nearly 7,000, with 3,757 undergraduates in an average class size of 19 and a student/faculty ratio of 14:1. Eighty-seven percent of students come from California, with 35 other states and 25 foreign countries also represented.