Patient Relations Assistant - Patient Experience - Variable at Careers
Job Description & Salary Range
UC Title: Per Diem ____ Assistant IIPosition Number: 10003806Reports to: Supervisor Patient RelationsWorking Title: Patient Relations AssistantCost Center: Patient Experience (8670)Bargaining Unit: CXFLSA: NonexemptJob Code: 4730Date Created: 05/25/2014Shift: Day ShiftHours: 10.00
Position Summary: The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests. Delivers a high level of customer service, creating a professional and positive first impression. Provides visitor tracking as requested.
Rate Minimum $23.28 Midpoint $23.28 Maximum $23.28
Required Qualifications: Ability to establish and maintain effective working relationships across the HealthSystemAbility to maintain a work pace appropriate to the workloadAbility to make quick and sound decisions based on individual situations in order to meet customer needsEffectively responds to the emotional, distraught and/or difficult behavior of guestsExcellent written and verbal communication skills in EnglishExperience with Word and ExcelMust be able to understand and apply behaviors that are sensitive to diversity of different culturesMust be willing to work flexible shifts, including occasional weekends, holidays and overtime as assignedMust demonstrate customer service skills appropriate to the jobMust maintain a clean, well groomed, professional appearance at all timesMust possess the skill, knowledge and ability essential to the successful performance of assigned duties
Preferred Qualifications: Bilingual in English and SpanishKnowledge of University and medical center organizations, policies, procedures and formsKnowledge of medical terminologyPrior experience working in a customer service position, preferably in a hospital or clinic setting
Physical, Mental & Environmental Demands:To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.