Computing Support AnalystJob Code: 4732Job Grade: HFTE: 100%, ExemptSchool of Engineering, Office of the Dean The School of Engineering Stanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business, and beyond. Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world's most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques, and systems.
The School of Engineering, Office of the Dean, seeks a Computing Support Analyst to provide support to six departments, multiple inter-disciplinary programs, laboratories, centers, and affiliate programs for faculty, staff, and students. You would be part of a team providing technical hardware, software, and network support in a complex environment. Our vision is to build an integrated community of information technology professionals who leverage existing and emerging technologies to support innovative and adaptable research, teaching, and business operations.
Your responsibilities will include:
Providing desktop and local area network support.
Serving as the go-to person for all aspects of IT device support.
Responsible for responding to customers, solving problems, resolving technical issues, and answering inquiries related to network connectivity, software, and hardware.
Diagnosing and troubleshooting problems with Windows and Macintosh operating systems, Essential Stanford Software, network connectivity, file sharing, printing, and essential application functions.
Working on technical projects requiring creativity in analysis and deployment of varied technologies.
Investigating and testing new tools, techniques, and software products and collaborating with others throughout Stanford as well as outside vendors.
Attending meetings, tending to administrative functions, and performing other duties as assigned.
Knowing the latest about the University information system/desktop/security standards and initiatives.
Researching, recommending, and implementing solutions for customers to meet individual business needs and help ensure compatibility with University systems/architecture.
To be successful in this role, you will bring:
Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.
Demonstrated ability to work calmly, professionally, with attention to detail, and solid focus on client service.
Demonstrated technical expertise & passion for support of Windows and Macintosh operating systems and a variety of software applications.
Excellent verbal and written communication skills.
Demonstrated ability to solve problems related to software, hardware, and networking.
Demonstrated ability to adapt to and work well within a team environment.
Ability to work on multiple projects and under strict deadlines.
Excellent verbal and written communication skills.
In addition, preferred requirements include:
3-5 years' experience in technical consulting/user support
*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. Why Stanford is for You Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford University is an ...equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.