Our client, an established financial institution is looking to recruit a Business Analyst to join their Redress team for 6 months contract initially with possible extensions in the future.
The ideal candidate for this role will have: * Experience working in redress and remediation and alongside operational environment(s), i.e. with operational areas e.g. contact centre, mailing house, case management teams, analytics, legal and compliance * Experience working in relevant market/context, i.e. remediation and redress projects within a regulated financial services environment preferably Commercial Banking * Record all process flows for new and existing projects and facilitate all communications concerning remediation * Coordinate work stream meetings to ensure that clear actions and plans are unanimously taken * Record and contribute to performance and testing where needed for projects * Facilitate successful delivery of project requirements to meet client specification * Outline and administer requisite training when needed and make sure training needs for new projects are available * Ensure smooth transition from Project to Support with necessary documentation * Complete and document any process mapping and process re-design/improvement opportunities accordingly * Expert user of relevant software packages, i.e. Word, PowerPoint, Excel and Visio
Your responsibilities will include: * Support the lead Analyst and wider remediation programme with the design and implementation of consistent and effective processes. * To ensure remediation work packages are delivered through efficient and repeatable processes to ensure an excellent customer experience and mitigate / minimise risk. Some travel may be required to work with colleagues around the UK. * Instrumental in the gathering, validating and documenting various business information and needs for the design of remediation work packages. * Outline requirement specifications with the use of standard templates. * Participate in the business design of required remediation processes, being available to carry out instructions as directed by the lead Analyst. * Proactively sourcing, documenting and preparing reports that can be used for improving existing processes and activities within the programme. * Adhere to the governance framework, feeding into mandatory documentation to provide consistency amongst work packages. * Attending various meetings, contributing and challenging solutions to business priorities. * Support the lead analyst in developing the initial scope of work streams, designing and recommending cost effective and timely solutions. * Supervise requirements traceability information and monitor/record requirements status in the course of the project. * Working with other business and IT experts to determine requirements for projects, testing, and other validation.
If you feel your experience would be suited to this role, send your CV across to us now!
Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Internal Number: 6322806
About Randstad Financial & Professional
eFinancialCareers is a career site specializing in financial services.