GENERALDESCRIPTION: This student Records Specialist assists the Office of Records and Registration with many vital functions. Provides customer service to internal and external clients through multiple means of communication, including face-to-face, via telephone and through email. This position produces and mails out official and unofficial transcripts for Lamar University (LU) and Lamar Institute of Technology (LIT), handles student questions, for both Lamar University and LIT, concerning transcripts, graduation, and other record related topics.
Customer service representative for LU and LIT Records Department o Counter assistance o Departmental queue telephone calls o Departmental emails
Field questions from customers related to transcripts, graduation, verification of enrollment, and registration
Manage all transcript requests - Produces and prepares individual and batch transcripts to be picked up, mailed, or sent via Fed Ex. o In person o Mail/email o Online through Credentials Inc.
Process archived transcript requests
Maintain departmental email box
Deliver and retrieve mail from the campus post office for Records Department
Accept verification requests forms and pass on to the verification specialist
Award and prepare certificates (print, stuff, label and mail) for the College of Education
Process request for additional or replacement diplomas
Update student records in Banner, such as remove holds, change of majors, minors, or concentrations, adding certificate of completion status for College of Business and College of Engineering
Assist graduation staff with graduation and commencement processes, including data entry, preparing diplomas for pickup and delivery
Complete special projects for the Records Department as requested, including running Argos reports
Cross-train with other areas to ensure consistent adequate coverage
Remain current with FERPA training and regulations and stay compliant
Will work some evenings and weekends for commencement activities
Minimum Qualifications: Minimum Qualifications:
High School Diploma or GED is required, degree preferred.
A minimum of two (2) years of customer service and computer work experience preferably in an office setting, call center, or help desk environment. Excellent customer service skills and the ability to maintain effective working relationships with others. Computer experience including data entry and use of Microsoft Office Suite (Outlook and Excel) is required. Excellent organizational, communication, time management and interpersonal skills are a must.
This position requires independent judgement, efficiency and accuracy with a minimum amount of supervision. Must have careful attention to detail. The ability to communicate effectively both verbally and in writing is required.
Ability to work additional time occasionally and work Saturday graduations is a requirement.
Security Sensitive Statement: This position is security-sensitive and thereby subject to the provisions of the Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information.
Lamar University is an affirmative action/equal opportunity employer. It is the policy of Lamar University not to discriminate on the basis of non-relevant criteria including, but not limited to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or veteran status in its educational programs, activities, admissions or employment practices.
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Home to more than 14,000 students, Lamar University is one of the fastest growing universities in Texas and is a member of The Texas State University System. LU offers more than 100 programs of study leading to bachelor’s, master’s and doctoral degrees. The 270-acre campus in Beaumont is about 90 miles east of Houston and about 25 miles west of Louisiana