Provide customer service to patients and referring providers through the facilitation of various call center functions including phone triage, maintenance of clinic schedules and appointments and health record management. Respond to a high volume of telephone inquiries following UMHS and departmental procedures.
Demonstrate service excellence in answering phone calls.
Schedule patient appointments and procedures in a timely and accurate manner.
Provide patients with information on necessary preparation or materials and documents needed for the appointment.
Collect and update patient demographics, insurance and authorizations, referring and/or primary care physician information and other pertinent information.
Initiate, route and follow-up on communications with clinicians regarding patient concerns using MiChart InBasket.
Request and obtain accurate and timely health records from outside providers to support continuity of care.
Prepare patient itineraries and assemble and mail patient information packets.
Monitor and manage Referral Work Queue.
Image documents to the Electronic Medical Record.
Additional duties as assigned.
High School diploma or equivalent.
0-2 years of experience, including customer service experience preferred.
Excellent attendance record and punctuality.
Must adhere to a high standard of personal and professional conduct.
Must demonstrate excellent written and oral communication skills.
Must demonstrate the ability to interact with a diverse population.
Must be an active team player with the ability to work independently.
Must possess strong organization and prioritization skills.
Must demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
Must demonstrate the ability to multi-task in a fast paced environment.
Proficient in Microsoft Word and Excel.
Experience working in a complex health care setting, scheduling patient appointments.
Basic medical terminology.
Familiarity with MiChart.
Knowledge of University policies and procedures.
Days: Monday–Friday 9:00a-5:30p
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 176831
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.