Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking and pension markets. Charles River were acquired by State Street in October 2018.
Background Charles River are looking to recruit an experienced Product Specialist with a technical background to join their London based Application Support Team. Strong candidates for this role are generally from a computer science or engineering academic background and are experienced in the root cause analysis and handling of complex and challenging application problems. Experience in and exposure to the financial services industry is highly desirable, in particular investment management and trading. Fluency in a second or third European language is highly advantageous.
Work within a team providing application support for the Charles River IMS via telephone, email and WebEx (or similar).
Identifying client requirements, devising solutions, defining product enhancement requests and suggesting workarounds were relevant.
Making astute use of all available resources in order to progress investigations eg self-expertise, system documentations, knowledge-base, subject matter experts, colleagues, publications and the internet.
Providing best practice guidance, solution design and instructions to clients (internal and external).
Taking responsibility for both technical and functional investigations.
Proactive management of cases to ensure high levels of customer satisfaction.
Managing client communication and their expectations.
Escalation of significant issues where appropriate.
Laising with the Product Engineering team to detail software enhancement requests and document potential defects.