The General Manager is responsible for overseeing the day-to-day operations of the residential properties, managing and coordinating people, activities and resources in order to maximize successful operations. Works closely with the Regional Manager to determine and achieve operational goals and profitability.
About BH Management: BH Management's roots date back to 1993 when Harry Bookey formed the company with a roster of just five apartment communities. Today, our founder continues to lead the firm, serving as inspiration for its 1,600-plus employees. BH Management currently has over 220 communities spread over multiple states and is continuously growing. This ranks BH Management Services 12th out of the 50 largest management companies in the United States. What may be less obvious, however, is how we got here. Our guiding principles are simple and direct. First, invest in employees--they are the front line of our team and the foundation of our success. Second, go above and beyond to satisfy customers. Essential Job Functions:
Exhibits strong commitment to the service needs of the internal and external customer.
Represents the company in a professional and courteous manner.
Takes a hands-on approach to determine and accomplish objectives and goals.
Hires and trains Property Managers on BH Philosophy, Company Policy & Procedures Manual.
Leads, supervises and develops the performance of all operating departments to insure the highest possible levels of satisfaction. Responsible for the overall direction, coordination, and evaluation of these units.
Ensures the timely and accurate completion of all financial processes and reports, and provides controls to ensure the proper handling of accounting functions.
Prepares budgets, reviews financial statements and ensures all procedures are followed.
Assists with coordinating/overseeing capital improvement projects to maintain/upgrade quality standards and property image, and to protect and enhance the value of all assets.
Builds a rapport with ownership and works to understand Ownership priorities and exceed expectations.
Physically walks and inspects community on a daily basis to address issues and to ensure property meets BH standards.
Actively participates in property tours and customer meetings.
Ensure team members have a strong, team-oriented and healthy working environment. Promotes positive interactions among stakeholders (employees/residents) and leads by example.
Utilizes a coaching/educational approach in working with team members. Fosters employee recognition and appreciation within the property teams and region.
Employee reviews are conducted in accordance with BH Management's current review policy.
Responsible for ensuring all employees are properly trained, employee reviews are conducted in accordance with BH Management's current review policy, promotions and salary changes are effectively communicated, disciplinary actions are reviewed up to termination of employment.
Provides effective and regular communication/meetings with employees, owners and Regional Manager.
Assists with preparing, evaluating and reviewing Market Surveys.
Oversees the tracking and managing property's social media presence through various reputation management programs.
Establishes unit pricing based on weekly market surveys.
Reviews vendor contracts.
Oversees and directs all administrative duties in accordance with company policy.
Other duties as assigned.
Bachelor's Degree in Business or Management preferred
Previous General Manager or Regional Manager Level Property Management experience
Experience managing resort type properties preferred
CAM/CAPS Licensed Property Manager preferred
Yieldstar and Yardi Voyager experience preferred
Experience in preparing/analyzing financial data, budgets and market surveys
MS Office Outlook/Word/Excel skills
A valid driver's license may be required
Professional appearance and demeanor
A positive, motivating and team-oriented attitude
Strong communication and leadership skills
Ability to thrive in a fast-paced environment
A desire to exceed in a very competitive environment
Ability to work with a diverse group of people and customers
Physical Requirements/Demands: Temperature/Climate: This position will work in various indoor and outdoor environments based on the tasks that need to be completed.
Temperature/Climate: This position will work in various environments based on the tasks that need to be completed. Work will include both outdoor and indoor environments.
Safety Considerations: This position may operate company vehicles or office type equipment. May have exposure to a variety of physical building conditions during maintenance and/or rehabilitation projects.
Physical/Mental/Organizational Capabilities: The individual must possess the ability to walk, stand, sit, bend, balance, climb stairs and lift, push/pull, carry, and/or move up to 30 pounds occasionally. While performing the duties of this job, the employee may be required to reach with hands and arms; stand; walk; and use hands and fingers to handle, feel or operate objects, technological equipment, tools, or controls.
Visual/Hearing Capabilities: The visual ability necessary to read and interpret a computer screen is required. Visual acuity requirements include color, depth perception, and field vision . The worker is required to have visual acuity to operate motor vehicles. The hearing ability necessary to communicate with others is required. The individual must be able to communicate effectively, both written and verbally, with employees and customers on all levels of the organization.
Work Schedule: Will normally work a Monday-Friday schedule or as needed to meet business needs.
At BH our employees and their well-being are important to us. This is why we offer a comprehensive and valued benefits package to fit the individual needs of each employee and their family. Some of the benefits we offer include: Your Health Plans :
Flexible Spending Accounts
Your Career :
Competitive compensation and earnings potential
Employee Referral Bonus
Internal opportunities for career advancements
Your Money Management :
401(K) Retirement Savings Plan with Company match
Your Work Life Balance :
Paid Time Off
Equal Opportunity Employer. Drug Free workplace. Employment offers are contingent upon successful completion of a background check and drug screen.
Internal Number: 11172
About BH Management Services, Inc.
We are a multi-family management company with more than 33,000 units nationwide. BHMS is an equal opportunity employer and we offer a competitive benefits package, including medical, dental, life, vision and 401(k).