Under the supervision of the Program/System Director and Site Team Leader, the Data and Quality Manager I is responsible for the coordination, collection, processing, and storage of patient information for programs across CCHIP (Cook County HIV Integrated Program) sites. Provide data entry and data cleaning; ensuring accurate, complete, and timely submission of all required data reports; monitoring data quality according to specifications; performing data analysis in conjunction with supervisors; reporting data as required to external agencies, and for use by the Site Team Leader and Program/Quality Director for internal program management. Participate and document huddles, case conferences, meetings and maintenance of documentation related to those activities; assist in linkage to care and re-engagement of patients by assisting with scheduling primary care appointments. This position will anticipate and identify data needs for the program and collaborative to propose solutions; direct data related functions for the collaborative – in response to changing organizational needs, as necessary, in consultation with the Program/System Director.
Assist with the design and production of data collection instruments for use with various program databases; data support to measure HRSA/HAB measure.
Masters use of CAREWare, Eval Web, Provide, and Excel software, so as to assist staff in producing mandated and customized reports. Maintains familiarity with software revisions.
Collaborate with CCHHS database server administrators to ensure optimum server application performance including but not limited to system updates, interfaces, and application fixes.
Collaborate with researchers and grant writers in the development of grant proposals analysis and reporting of project relevant/required data.
Oversee and provide staff training in data collection methods and monitor accuracy and completeness of data collection methods and report generation as appropriate to their position.
Assists in developing effective approaches to facilitate complete and accurate data collection and analysis.
Performs data entry and data cleaning in several areas, including: demographics, service utilization, laboratory results and other clinical indicators, and patient and program outcomes.
Prioritize developing and maintaining systems and procedures for data security and confidentiality.
Supervises collection of clinical and program operations data from the CCHHS consolidated personnel to ensure that these are included in required reports to external parties.
Maintains data systems on a daily basis, including computer operation, inspection, and back-up.
Prepare documents for general communication, including meeting minutes from case conferences, huddles, and staff meetings.
Assist with re-engagement and linkage to care referrals.
Participation in multidisciplinary & QI committee meetings.
Coordinates with internal and external staff, as assigned.
Participate in multidisciplinary working groups as assigned.
QUALIFICATIONS - Knowledge/Skills/Experience
Bachelors’ degree or higher from an accredited college or university; with course work in information technology. Proficient in Excel and CAREWare software. Professional experience in a clinical environment. At least 3 year of experience working with HIV impacted clients and ethnic minority group’s required. Prior management and program administration experience required. Special Knowledge and Skills required and preferred: Strong knowledge and experience pertaining to computer databases. Ability to interpret and evaluate health care and medical data, including those pertaining to service utilization and program evaluation measures, laboratory and clinical results, and quality assurance. Familiarity with standard reporting requirements and reporting formats. Excellent organizational, written, verbal communication skills and, skilled in conflict resolution, problem solving, and critical thinking required. Possess flexibility, creativity and is comfortable working in fast paced environment. Must be able to handle multiple tasks simultaneously with the ability to work with limited supervision. Possess a working knowledge of Windows and Microsoft Office programs required. Must be sensitive to issues related to HIV/AIDS, Gay, Lesbian, Bi-Sexual and Transgendered individuals and persons with substance abuse, mental health or homeless issues. Demonstrated administrative and leadership skills. Commitment to confidentiality, ethics, and a culturally sensitive approach to service delivery and data collection. Knowledge of medical & medication terminology a plus. Bilingual competence in English and Spanish a plus.