Posting / Team description: An opportunity to join newly created Middle Office client service team within the Client Service Operations in Poland supporting Middle Office client service HUB in France. Working to provide a high quality service levels through direct interaction with client. The team has a strong focus on networking both internally and externally to resolve complex inquiries. The ideal candidate would be someone with strong Middle Office background, fluent French language skill, solutions driven mindset eager to expand their network and understanding of both State Street and market operations. Whilst always keeping risk awareness and the drive to understand complex scenarios in a changing environment.
Ensuring completion of relevant tasks, client reporting providing subject matter expertise on more complex issues;
Monitoring the resolution of urgent client requests and the first level escalation;
Assistance in a new business onboarding;
Establishment and implementation of actions to prevent reoccurrence on operational failures;
Co-operating with other internal teams in different locations and time zones;
Participation in client service calls (weekly, bi-weekly, monthly);
Developing and maintaining critical relationships with internal dependent units, clients, cross functional operational groups and global counterparts;
Support/coordination of process improvement and participation in strategic projects where necessary.
Academic background, including a degree in economics, finance, science or engineering;
Excellent verbal and written English communication skills (level C), interpersonal skills, ability to explain technical topics;