Purpose Of Role: IMS Transaction Management team services all aspects of trade confirmation and settlement instruction creation process across Asset Managers portfolios worldwide. Products include equities, fixed income, cash, foreign exchange, unitized funds and securitized derivatives of the same.
IMS Transaction Management team is centric for Asset managers, traders, brokers and other counterparty's relationships.
The Transaction Management Senior Manager is a key position within State Street Bank, taking responsibility for the provision of a premier service standard to the State Street IMS client base The position of TMM therefore requires an attention to both staff management and client service. Although a combination of all the above corporate behaviours is necessary to operate well as a TTM, particular emphasis is necessary in a number of areas.
The ability to Communicate Effectively is important when dealing with management level client, internal contacts and other third parties. . Mastering good communications helps in Building and Maintaining Key Relationships with clients, colleagues and business partners, and giving a good image of the corporation.
The TTM must keep the group focussed on Ensuring that Accuracy and Quality are maintained at a high level, to both reduce operational risk to the bank and meet client quality targets. The TTM will only achieve this by Providing Vision and Direction to the staff
The TTM must remain Focussed on Clients to manage expectations, give a good account of the corporation and anticipate any competitive risks or opportunity for revenue growth.
It is the role of the TTM to keep the team Focussed on Results, in meeting agreed client expectations. This same focus is important in Increasing the Operating Performance and productivity of the client group.
IMS Transaction Management are monies/positions movement drivers acting on behalf of Asset Managers, therefore employees at all levels are expected to demonstrate highest standard of work ethics, in-depth understanding of investment products, markets mechanisms as well as financial, operational and reputational risks associated with transactions downstream processing.
Understand settlement methodologies across various products (Fixed Income, Equity, FX etc) and various
Adherence to global guidelines on trade processing - SMPG, ICTIC, Omgeo Best Practices, Swift Best Practices
Understanding of global markets tendencies and enforced regulations: Target 2 Securities support, T+2 settlement cycle migration support, MIFIID 2 European regulations.
Claims management - supporting GCO with third party claims and made liability recommendation for Senior Management
Work co-operatively with other Transaction Management groups in different locations and time zones
Participate in client meetings and service calls
Develop and support critical internal relationships with dependent units, clients, cross functional operational colleagues and global counterparts.
Support process improvement opportunities where required and participate in strategic projects where necessary.
Management of third level queries and escalation
Supporting team members with more difficult tasks
ABILITY TO RESOLVE COMPLEX PROBLEMS Demonstrates the ability to analyse a problem and obtain and evaluate information to reach sound conclusions. Knows when to elevate a problem and keep management informed.
CUSTOMER INTERACTION Serves as a source of technical information to answer and assist with client questions regarding:
Trade cycle and SSB solution
Basic regulatory issues
MAINTAINS CONTROLS Prepares documentation for and interfaces with:
Procedures and Controls Unit
Keeps current on status of each client/assists group by monitoring Poland TM Managers review of all control reports. Establishes and monitors control procedures for special client situations, markets and other high risk processes Ensures quality and timeliness of report delivery to clients. Engages in high-level problem resolution within bank and with external operations personnel. Ensures overdrafts are minimal, justified and resolved. Ensures all claims are promptly processed and resolved on behalf of the bank and the client. Ensures reconciliation's of cash and securities are current and differences are promptly resolved. Ensures all regulatory reports are filed accurately and timely. Keeps current on industry and bank operations by reading financial press and internal mail. Work to achieve process standardization across teams in Poland
PARTICIPATES IN DEPARTMENT PROJECTS AND MEETINGS Participates on committees to design/respond to operation changes ("task forces"). Keeps current on procedures/systems changes and ensures incorporation into group procedures. Attends regularly scheduled unit/department of divisional managers meetings. Participates in departmental liaison meetings (Admin services, support services etc.) Participates in new business presentations
SPECIFIC QUALIFICATIONS AND SKILLS: Previous Level Of Experience: Candidates for this position will ideally have gained five years of direct experience processing domestic and international Equity, Fixed Income, Foreign Exchange and cash deposit transactions within a similar Investment At least 5 years' experience with team management
Excellent academic background, including a degree in a discipline, such as economics, finance, science or engineering.
Strong understanding of financial markets; familiarity with custodian cut offs for various financial products and settlement methodologies.
Knowledge and understanding of financial products and various markets requirements
Excellent understanding associated settlement risk and potential financial and reputational exposure
Comfortable with handling large numbers of transactions under time pressure
Strong analytical skills and problem solving skills.
Excellent verbal and written communication skills and excellent interpersonal skills; ability to explain technical topics.
Highly self-motivated; detail oriented; and ability to work collaboratively
Ability to work with third-party Senior management
High Stress resistance
The candidate will be expected to display the ability to work well within a deadline driven environment.
Ability to handle second level escalation
Proven managerial and leadership skills.
Critical Behaviors for Success as defined by the PPR System at Core level:
Takes Ownership and Initiative
Ensures accuracy and quality
Provides outstanding service
Displays Insight & Influence
Fosters Collaboration and Teamwork
Employee savings plan
Premium life insurance package
VIP medical package
International operating environment
Soft skills trainings
Development sessions with a mentor
Diversity of opportunities across a range of challenging and highly complex activities
Technical or leadership career pathway
Internal Number: 6298055
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