Communications and Occupancy Management Specialist
Job no: 493642 Department: Office of the Dean of Students Work type: Staff Location: Stanislaus - Turlock Categories: Unit 9 - CSUEU - Technical Support Services, Temporary
Position Summary (Classified as: Administrative Analyst/Specialist, Exempt I)
Full time temporary, position available on or after October 1, 2019 and ending on or before September 30, 2020 in Housing and Residential Life. Possibility of reappointment based on budget, department needs, and job performance.
In conjunction with the Housing Director and the occupancy management work group, the incumbent will conducts research, plan on-campus and off-campus recruitment and retention activities designed to cultivate and sustain a Housing and Residential Life occupancy base, maintain department communications, and raise the visual profile of the department.
Job Duties Duties include but are not limited to: Facilitate a Housing Occupancy Management Workgroup to serve as an information clearinghouse for all occupancy-related housing activity, ensuring clarity in communication, cross-collaboration and adherence to critical deadlines.In the event of a campus or department emergency during daily work hours remain on-site and implement department emergency protocols. Do not leave until authorized to do so by designated manager. In the event of an after-hours or weekend emergency be available to return to campus as needed. Facilitate a Housing Program and Activities sub-group to identify residential programming and activities across residential life, business operations and facilities.Participate in regular emergency response planning, including tabletop exercises.Implement department emergency response protocols when activated.Cross-train across functional areas within the unit to ensure business continuity in a crisis. Engage in a variety of activities to support annual and long-term housing occupancy stability through the use of data-driven decision-making, as well as the promotion and marketing of the Stanislaus State Housing and Residential Life program. Engage in multi-source data collection, review and analysis to inform housing occupancy management strategy. Collaborate with colleagues to create reports and/or independently create reports. Create training and information materials, including development of scripts.Provide verbal and written recommendations on student performance to the appropriate supervisor.Adhere to department professional standards and office etiquette. Utilize varied reports including high school yield by area, campus and housing student enrollment data, community rental market information, student satisfaction information, focus group data and more to create and implement activities that will yield and retain housing residents. Review demographic data for current Stanislaus State students to enable targeted recruitment messages to special populations.Serve as the housing coordinator to facilitate internal communication with colleagues who are managing occupancy stability processes, such as: SAP, AQ, DQ, lack of enrollment, unit load, financial delinquency, etc. Work with colleagues to confirm outreach to students, timelines and support need. Identify challenges and/or concerns to occupancy stability and recommend solutions. Liaison with key campus and community stakeholders facilitating communication and responses as appropriate.Determine student markets for university housing.Coordinate communications and activities to promote the University housing experience to existing non-residential Stanislaus State students. Create and facilitate communication, programs and activities to educate prospective students and their families about the value of choosing to live on campus (e.g. phone calls, print materials, site visits, etc.)Design student staff training modules to ensure accuracy of information conveyed, high customer service standards and professional and personal growth opportunities for student employees. In consultation with university Admissions and Outreach facilitate Housing and Residential Life participation in events such as: Preview Day, Warrior Welcomes, Warriors on the Way, College Fairs, High School visits, etc. Plan and oversee housing recruitment events such as: Warrior Pathways, Housing Open House, Housing Tours, Parent Day, New Student Orientation, and Housing on the Quad.Plan and oversee housing outreach and information events such as: Promotional post card or poster series on campus, Warrior Weekly, Representation in campus communications such as Stan News, Tabling across campus, Attendance at campus athletic events, clubs and organizations, and visit the area and out-of-area high schools.Provide daily work assignments to student workers, fostering a culture of open communication and accountability characterized by personal development, growth and reflection on performance. Travel as necessary in support of recruitment and outreach activities. Travel up to two consecutive weeks.Implement annual and multi-year housing advertising and marketing strategy as a subsection of the overall housing Occupancy Plan. Collaborate with the Office of University Communications on housing advertising and marketing, inclusive of print, web, social media and videos. Ensure continuity of design and theme with the identified housing marketing scheme, as well as the overall University branding campaign. Oversee the process from concept to print delivery. Create and maintain standardized emails, letters, etc. which relate to advertising and marketing, adapting language to reflect student satisfaction and demographic data. Work with housing colleagues on internal communications, including sequential emails associated with seasonal campaigns. Design the storyboards, recruit actors and oversee filming for a variety of videos to be utilized in housing recruitment and outreach marketing activities.Maintain the housing website and ensure ADA compliance. Update photos and content regularly, including resident program calendars, housing deadlines, policies, etc. Collaborate with colleagues to ensure awareness of resident programs and events, ensuring these activities are properly advertised and promoted for maximum student awareness of the event (e.g. housing community-wide administrative programming).Support various Housing and Residential Life needs through the creation of requested print materials in support of programs and operations (e.g. social norming posters, flyers, etc.) Supervise the housing graphic design student creating a list of all housing recruitment and outreach events and residential program events to ensure that all events have advertising created and posted in timely manner.Oversee the content of the weekly resident newsletter. Identify opportunities to promote Housing and Residential Life within the campus, preparing content and submitting information for inclusion in said communication vehicles. Research and recommend a department social media 'Identity' using the University Communications and Public Affairs Social Media Identity resource guide as a reference for source material.Adhere to the University Social Media guidelines. On a monthly basis plan all housing social media marketing and advertising in a manner which connects with current and prospective students and their families.Oversee the daily work of a social media program assistant who posts daily communiques to all housing social media sites, including: facebook, Snapchat, Instagram, etc.Communicate the housing marketing scheme in a positive, authentic way that will attract today's modern, hyper-connected students. Serve as a liaison with campus and community entities to ensure the residential community remains operational.Be prepared to assist with any of the following:Logistics to house and feed residents, up to and including relocation,Supply logistics,Campus and community agencies coordination,Communication via email, phone, internet and website, and overall safety and security measures. Work as part of the housing team to create a support network for residents through ongoing observation, interaction and communication with members of the residential community. Be observant when interacting with the community to recognize changes in behavior, etc. which may point toward resident crisis. As appropriate liaison with students and family on various items relating to resident health and well-being. Other duties as assigned.
Minimum Qualifications Education:Equivalent to a bachelor's degree OR a combination of education and experience which provides the required knowledge and abilities. Experience:Minimum of three years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
Experience working with a diverse population or client base. Experience working in a university housing program; understanding of housing occupancy management planning and strategy or university admissions and outreach. Familiarity integrating data collection, review and analysis into decision-making, including single and multiple data points of analysis. Experience in developing communication strategies.Advanced interpersonal skills; experienced presenter. Experience in the area of marketing and advertising. Experience with concept, design and implementation of video making. Advanced knowledge of current developments in electronic communications, including trends for successful design implementation and social media methods. Strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles. Experience with establishing workflow calendars and adhering to deadlines. Ability to work independently as well as collaboratively. Ability to travel off-campus to scheduled appointments. Experience with event planning.
General knowledge and skills in the applicable administrative and/or program field and a foundational knowledge of public administration principles, practices, and methods. Knowledge of and ability to apply fundamental concepts.Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques.Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit. Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Working knowledge of budget policies and procedures.Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to make independent decisions and exercise sound judgment. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to compile, write, and present reports related to program or administrative specialty. Ability to train others on new skills and procedures and provide lead work direction.
License or Certifications
$3,897 - $7,051 per month plus excellent paid benefits. (Anticipated salary will be $3,897 - $4,287 per month, depending on the qualifications of the successful finalist.)
Compensation & Benefits
Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year. Link to Benefits Summary:CSUEU (Unit 2,5,7,9)
How to Apply
To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the 'Apply Now' button on this page.
Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding. Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees.
Application Deadline OPEN UNTIL FILLED; SCREENING TO BEGIN SEPTEMBER 9, 2019 (Applications received after the screening date will be considered at the discretion of the university.)
Criminal Background Clearance Notice Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Additional Information Campus & Area California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion – one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.
Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West's No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.
Clery Act Disclosure Pursuant to theJeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act,the annual security report (ASR), is now available for viewing athttps://www.csustan.edu/annual-campus-security-report. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382, or by calling 209-667-3572.
Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment. Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD.As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:https://www.dol.gov/ofccp/regs/compliance/sec503/Self_ID_Forms/VoluntarySelf-ID_CC-305_ENG_JRF_QA_508c.pdf. CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview. INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE
California State University, Stanislaus is an exceptional public university that, because of its student-friendly size and commitment to excellence, is able to offer all the benefits of a private education. CSU Stanislaus offers baccalaureate degrees in the liberal arts, sciences, business and education, as well as teaching credentials, master?s degree programs, and other professional studies. The University is composed of the College of the Arts, College of Business Administration, College of Education, College of Human and Health Sciences, College of Humanities and Social Sciences, and the College of Natural Sciences. Additional course offerings developed specifically for learners seeking professional or personal development are available through University Extended Education. CSU Stanislaus continues to emphasize quality and excellence in education and to respond to the needs of its diverse student population. Through a strong commitment to diversity and educational equity, CSU Stanislaus helps all students reach their full potential.California State University, Stanislaus is an exceptional public university that, because of its student-friendly size and commitment to excellence..., is able to offer all the benefits of a private education. CSU Stanislaus offers baccalaureate degrees in the liberal arts, sciences, business and education, as well as teaching credentials, master?s degree programs, and other professional studies. The University is composed of the College of the Arts, College of Business Administration, College of Education, College of Human and Health Sciences, College of Humanities and Social Sciences, and the College of Natural Sciences. Additional course offerings developed specifically for learners seeking professional or personal development are available through University Extended Education. CSU Stanislaus continues to emphasize quality and excellence in education and to respond to the needs of its diverse student population. Through a strong commitment to diversity and educational equity, CSU Stanislaus helps all students reach their full potential.California State University, Stanislaus is an exceptional public university that, because of its student-friendly size and commitment to excellence, is able to offer all the benefits of a private education. CSU Stanislaus offers baccalaureate degrees in the liberal arts, sciences, business and education, as well as teaching credentials, master?s degree programs, and other professional studies. The University is composed of the College of the Arts, College of Business Administration, College of Education, College of Human and Health Sciences, College of Humanities and Social Sciences, and the College of Natural Sciences. Additional course offerings developed specifically for learners seeking professional or personal development are available through University Extended Education. CSU Stanislaus continues to emphasize quality and excellence in education and to respond to the needs of its diverse student population. Through a strong commitment to diversity and educational equity, CSU Stanislaus helps all students reach their full potential.