Requisition Number: 03024508 Final Filing Date: 08-21-2019 Closing Date: Payroll Title: _____ ASSISTANT II Number of Positions: 1 Salary: $20.13 - $28.50/hr Appointment Type: Career Appointment Description: 100%. Monday through Friday, 8am to 5pm Overtime Eligible (FLSA): Non-Exempt Union/HEERA Representation: This position is covered by a collective bargaining unit
Department: VETERINARY GENETICS LAB - 072120 Department Description: The Veterinary Genetics Laboratory (VGL) is a self-supporting unit of the School of Veterinary Medicine. The Laboratory's DNA analytical services provide the basis for research and educational activities. The Laboratory's activities are grouped into five areas: Service, Administration, Informatics/Engineering, Forensics and Research.
Location: Davis Allow Applicants to Attach: Resume Cover Letter References
Job Summary: Under supervision of management, serve as a member of the Customer Service & Public Relations team for a high throughput service laboratory, the Veterinary Genetics Laboratory (VGL). Serve as initial point of contact for communicating scientific and general information regarding all aspects of DNA testing via telephone, email and regular mail to customers, breeders and breed associations. Duties include: manage and respond to customer inquiries about online ordering; resolve issues with sample submission, sample receipt and test results; mail test kits to customers; respond to customer billing inquires, procure credit card payment information and initiate refunds. Communicate and interact with VGL administrators, sections leaders, researchers and staff.
Physical Demands: Sit at a computer desk for extended periods of time.
Share office with constant interruptions and changing noise levels.
Work Environment: Ability to work in a high throughput laboratory with heavy traffic and little privacy.
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Background Check Required: Yes
Minimum Qualifications: Customer service, interpersonal, oral and written communication skills to effectively interact with a diverse group of individuals, from laboratory personnel and /or outside customers in a professional and effective manner.
Experience using a customer management, sample tracking or similar system to extract necessary information.
Experience multi-tasking and maintaining a professional demeanor and in an environment of constant interruptions and multiple deadlines and sensitive issues.
Skill to be meticulous, detail oriented and retain focus on the work at hand in a noisy environment with many distractions.
Skill to learn procedures quickly and to follow detailed protocols with minimal supervision. Skill to understand and follow written protocols and verbal instructions.
Experience using office equipment, i.e., computer, multi-line phone, smart phone, tablet, copier, fax, etc.
Skills to actively support a positive and productive work environment, serving both internal and external customers and colleagues to meet the mission of the laboratory.
Experience communicating and problem solving with a diverse international population having a wide range of language proficiency levels and cultural expectations.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.