A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, include your salary requirements, and outline skills and experience that directly relate to this position.
ABOUT THE STEPHEN M. ROSS SCHOOL OF BUSINESS The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.
Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, Part-time MBA (Evening, Weekend and Online formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.
About the Program The Ross School of Business Specialized Master's Programs Office manages a dynamic portfolio of professional Master’s degree programs and non-degree offerings that develop highly trained, marketable graduates. An inviolable priority is to serve students well as they navigate a transformational experience that enhances their abilities and value, preparing them for a successful career beyond their next job. Our office also focuses on launching and managing new Ross specialized master's degree programs. This is an entrepreneurial activity requiring broad-based skills and flexibility to address challenges as they arise. As we mature programs toward a steady state, organized systems thinking and the development of efficient policies and procedures is required. Our team is small but highly effective in managing both of our office objectives, working closely together with a customer focus and taking pride in ourselves and our students.
Purpose This position is dedicated to executing the marketing and recruitment efforts of the Ross Specialized Master’s Programs Office.
Duties and Responsibilities Contributes to our positive and inclusive work community by building trusting partnerships across the school, continually learning, creating impactful experiences, and working with a sense of ownership for outcomes. Approaches this work with a commitment to diversity, equity, and inclusion in mind; treating others with respect, dignity, and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others.
Plan and coordinate recruitment efforts, working with the Assistant Director of Admissions to create an annual strategic recruitment plan for all specialized master’s programs.
Manage prospective student inquiries.
Identify competitor set for each program and manage registration, travel and budget related to attendance at graduate school fairs, job fairs, information sessions and the hosting of prospective students.
Counsel prospective students and their support system(s) regarding admission requirements and the application process.
Lead efforts to plan and host prospective and admitted student events.
Maintain accurate prospective student records, tracking demographic information, event attendance, student status and general correspondence.
Work with Assistant Director of Admissions to communicate with students who have started their applications, inquiring about intent to submit and keeping them updated on their evaluation status.
Provide Ross Marketing and Communications with input regarding online and printed program marketing material, continually gauging and assessing the effectiveness of collateral with prospective students.
Coordinate with Ross Marketing and Communications and the Assistant Director of Admissions to ensure effective matriculate/non-matriculate applicant surveys.
Work with Ross Marketing and Communications to ensure websites are up-to-date, providing strategic direction for new content, based on student reaction, peer and market analysis of best practices.
Create, compile and edit compelling, creative content and images for social media channels, email communication, newsletters, website and social media channels.
Research and post relevant social media content, monitoring and responding to posts in an effort to grow the social community and drive user engagement.
Collect metrics from events and marketing efforts; analyze data to better understand strengths and weaknesses in programming and marketing efforts.
Maintain relationships with guidance counselors, career services representatives and professors at target universities, keeping them updated on program news and advancements.
Cultivate strong relationships with faculty and staff in non-Ross University of Michigan units, exploring opportunities for Specialized Master’s Program students.
Work with Director of External Relations to identify and maintain relationships with alumni willing to assist with recruiting efforts.
Collaborate with other Ross departments who provide services and support to the program.
Facilitate execution of the program’s objectives by identifying and fostering key relationships at the school, campus, local and national levels.
Work with Assistant Director of Admissions to identify and hire Graduate Student Staff Assistants (GSSAs) to work as program ambassadors throughout the academic year.
Work with fellow Admissions Advisor to provide oversight of GSSA hours, messaging and priorities, providing training and counsel when needed.
Create and maintain process documents and program-wide calendars to ensure consistent knowledge and execution within the office.
Assist with the execution of programs and events.
Assist with the creation of the Office’s budget.
Conduct research and benchmarking for special projects, as needed.
Participate in organizational meetings with the Specialized Master’s Programs Associate Dean and Managing Director, providing input on financial and operational aspects of the program.
Education/ Experience/Special Knowledge/Skills
Bachelor’s degree in a related field or an equivalent combination of education and experience
Must have at least 1 year of program, project, or event management experience within higher education, non-profit organizations or business/corporate community
Ability to establish and maintain good working relationships and effective channels of communication at multiple levels and with diverse groups inside and outside the organization
Ability to make effective presentations
Some experience in planning and execution
Proven track record in fiscal management including preparing and monitoring budgets and reconciling expenses
Must have successful experience in a professional team-oriented environment with commitment to customer service
Demonstrated ability in independent decision making and problem identification and resolution with excellent analytical skills
Excellent communication skills, diplomacy, and discretion
Demonstrated ability to set priorities, manage multiple projects and consistently meet tight deadlines with expected quality
Proficiency in MS Office applications (Word, Excel, PowerPoint) and database applications (i.e., Salesforce or comparable system)
Skills testing may be required
Physical Demands/Work Environment
Frequent domestic travel will be required
The person in this position routinely presents information at events
The person in this position routinely communicates with students about the application process, curriculum, events, etc.
The person in this position frequently moves through the building and throughout campus to attend meetings/events and access files or information
May require work during early mornings, nights, and/or weekends
Michigan Ross values a culture of diversity, equity, and inclusion. We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.
The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.
Job openings are posted for a minimum of seven days. The job may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 174058
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.