International Business with office located in North Carolina
Trajan Automation currently has an opportunity for a seasoned service professional to facilitate customer service, install and support, on the West Coast with assignments as required in other regions nationally. Reporting to the Business Services Manager-Automation, this role is responsible for servicing existing client base as well as continued growth and service business development including partner solutions.
Expansion for Trajan Automation service team performing installation, preventative maintenance and repair services focused on the West Coast, with scope for other regions as required. Growth of the automation service business through credibly supporting the well-recognized ‘LEAP PAL’ brand as well as other technologies like Certus, articulated robotics & partner solutions.
Liaise with internal and external stakeholders and collect voice of customer information and help facilitate execution of solutions into the global market space.
Ensure that all service actions are appropriately captured, defined and documented per company policies
Provide technical support to the service and commercial teams as well as customer both in person and via phone
Bachelor’s Degree in science or engineering (mechanical, electrical, biomedical preferred)
Passion for customer service with minimum 5 years of successful laboratory workflow service experience and practical knowledge in Mass spectrometry, GC, LC and liquid handling automation expertise.
Experience maintaining or servicing equipment (experience and certifications on CTC platforms are helpful) and knowledge on operation of the major chromatography data systems either as a member of a field service team or in their own lab
Detailed practical and theoretical background in analytical system design and implementation, coupled with associated MS and other detection methods.
Proven customer relationship building skills with strong organisational and self-motivation skills, confident in working remotely.
Willing to travel as required nationally and internationally.
Ability to define the root cause of issues as well as uncover additional opportunities to service the customer workflow through the application of insightful and creative automation.
Mechanical aptitude with analytical decision making skills.
Resourcefulness and flexibility in addressing problems and working proactively to resolve issues in a timely manner.
Proficient sourcing local parts and components in support of installation & support needs.
Telecommuting is allowed.
Additional Salary Information: Incentive up to 20,000
Internal Number: slas2
About TRAJAN SCIENTIFIC AND MEDICAL
Trajan Scientific and Medical is a Global company with a diverse workforce in the Americas, Europe, Australia and Asia. With a strong presence in the US for more than 30 years, we have operations in North Carolina, Connecticut, Austin and San Diego. The company was founded to make a positive impact on human wellbeing and since its inception Trajan has acquired and successfully integrated six businesses that today contributes to the Company’s Vision for impact.
Trajan Automation, has over 25 years of experience of LEAP Technologies, generates complete automated sample-centric workflow solutions. The ideal partner for analytical, life science or diagnostic laboratory automation needs.
LEAP Technologies automates the entire process of preparation of samples and standards in an environmentally and temperature controlled environment, then introducing the accurately and precisely prepared samples to your high performance mass spectrometer of choice.