To support the expanded application of Artel technology and continued growth of our customer base throughout the country, we are adding a Field Support Specialist to our Technical Services team. This elite group leads the industry in solving liquid handling process and assay issues critical to laboratory productivity and the data integrity of test results. In this position, you will work closely with our customer laboratories using both automated and manual liquid handling instrumentation. You will team up with RD&E and Sales/Marketing to support Artel products. You will also deliver the newly ISO 17025 accredited Artel Liquid Handling Services – ranging from training laboratory technologists in liquid handling best practices (for pipettes and automated liquid handlers) to verification and optimization of customers’ automated liquid handler processes, working with virtually the full range of robotic platforms in the industry.
As part of the Artel family, you will see how Artel strives to create a work environment that motivates and inspires all of our employees to be the best they can be, and to achieve goals which are personally meaningful, which make a difference to the world, and of which they can be proud. Employees rate the company culture, team spirit and support of career opportunities as key elements to their professional growth and their personal job satisfaction.
Assisting customers with troubleshooting and optimizing their liquid handling instrumentation and assays.
Performing Artel systems installations, validations and trainings for customers in the field.
Educating customers on the proper usage of liquid handling instrumentation, both automated liquid handlers and manual pipettes.
Assisting with account development by maintaining strong relationships with Artel’s customers and seeking out additional contacts to expand our reach within accounts.
Promoting use of Artel products and services to assist customers in optimizing lab productivity and maintaining compliance.
Supporting Artel trade show, technical meeting, best practices workshops and market development programs.
Territory: Predominant focus Mid Atlantic. Occasional travel elsewhere as needed. Preferred candidate will be located in the Philadelphia/New Jersey Area in close proximity to a major airport.
First-hand knowledge of liquid handling instrumentation - both automated liquid handlers and manual pipettes.
Previous tenure with laboratory robotics company desired.
Superior communication skills in speech and writing.
Ability to travel (up to 75%) to customer sites, tradeshows, technical meetings, and to the Artel home office.
Record of success in capacities where there is a premium on self-motivation, organization, multi-tasking, prioritization, and independent work.
PC literate, and proficient in Microsoft Office and Windows as it relates to installations and scientific applications.
Experience with Salesforce or other CRM software preferred.
Experience with audits, and familiarity with regulations and standards such as GMP, GLP, ISO and FDA.
Authorization to work in the U.S. without the need for employer sponsorship.
Telecommuting is allowed.
Internal Number: 1429
Artel is the global technology leader in ultra-low volume liquid measurement and liquid handling quality assurance for laboratories. Thousands of life science, pharmaceutical, clinical and forensic laboratories worldwide depend on our products and services to ensure the integrity of their test results. Artel calibration and verification systems are unsurpassed for accuracy, precision and ease of use. These products utilize Artel’s proprietary technology to ensure and optimize the performance of laboratory instrumentation such as automated liquid handlers and handheld pipettes. Artel value-added services, based on Artel technology and the most rigorous in the industry, are key ingredients for our customers in their quest to optimize laboratory productivity, compliance and quality.
Artel’s people – through their innovation in technology and their focus on helping our customers tackle their most critical challenges – are making significant contributions to the speed of development of new pharmaceutical products, the dependability of clinical diagnostic results, the accuracy of forensic tests, and the containment of health care costs. We are fortunate to be involved in an exciting,... growing, and challenging field – and are gratified that our world-class efforts have put us in a leadership position.