Hamilton Company is an industry leader in the design and manufacture of liquid handling, process analytics, robotics and automated storage solutions. With global headquarters in Reno, Nevada and manufacturing facilities in Reno, Boston and Bonaduz, Switzerland and sales offices worldwide Hamilton Company is well positioned for continued growth.
Provide training and technical support to customers for Hamilton products. Conduct and maintain a training program for Hamilton products. Act as a technical liaison between customers and Hamilton Sales team to meet and maintain customer needs. Operate within a designated territory and provide onsite and remote customer support as required.
Job responsibilities include, but are not limited to:
Design and deliver basic and advanced software and product training for customers. Deliver training in a formal (classroom) and informal (onsite) setting.
Work collaboratively with management to identify, recommend, and implement new learning and development offerings, techniques, and applications.
Design and deliver training material for Hamilton Sales and Applications team.
Prepare and perform product demonstrations for Hamilton Sales and manage demo inventory.
Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales and Applications team.
Perform troubleshooting of application protocols and instrumentation.
Optimize liquid handling performance of instrumentation.
Demonstrate usage of advanced programming skills and software functions to control instrumentation.
Contribute to company knowledge base.
Maintain support for existing customers by providing additional application protocols, training, etc.
Understand customer expectations and schedule work accordingly.
Document application support work and customer visits within a company database or other required format.
Work independently and make intelligent decisions based on experience and knowledge.
Maintain professional relationships with customers and co-workers.
Reports to manager of assigned territory.
EDUCATION AND EXPERIENCE:
Must have a bachelor’s degree in computer science, chemistry, biology, biochemistry, or other sciences.
Certification or equivalent experience as a technical trainer is desired.
Demonstration of group facilitation and stand-up presentation skills is required.
Must have 3+ years of experience in laboratory automation or a similarly related field.
Experience with programming or operating automated laboratory scientific equipment is required.
Experience programming complex applications is desired.
Experience with programming languages and computer knowledge is desired.
Must have good planning and customer relationship skills.
Must have excellent communication skills (verbal, written, and presentation).
Ability and willingness to work with non-technical customers in a professional and courteous manner.
Must be able to travel nationally and internationally. Requires flexibility in working hours and availability for up to 50% travel.
Must have good knowledge of computer hardware and software.
Ability to work independently and reliably with minimal supervision.
Learn more about us at: www.hamiltoncompany.com
It is the policy of this organization to provide equal employment opportunities to all qualified applicants.
Telecommuting is allowed.
Internal Number: 1913
About Hamilton Company
Hamilton Company is a global enterprise headquartered in Reno, Nevada with manufacturing facilities in Reno, Boston and Bonaduz, Switzerland. Branch sales offices are located in France, Germany, and the United Kingdom.
We are the worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. For over 56 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture