Provide application and technical support to customers for Hamilton products. Act as a technical liaison between customers and Hamilton Sales team to meet and maintain customer needs. Operate within a designated territory and provide onsite and remote customer support.
Essential Job Functions
Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales team.
Perform troubleshooting of application protocols and instrumentation.
Optimize liquid handling performance of instrumentation.
Provide basic software and hardware training.
Maintain support for existing customers by providing additional application protocols, training, etc.
Understand customer expectations and schedule work accordingly.
Document application support work and customer visits within a company database or other required format.
Work independently, but make decisions with consultation from Hamilton Sales and Management team when necessary to ensure proper customer support.
Maintain professional relationships with customers and co-workers.
Reports to manager of assigned territory.
Accountable for regular and consistent attendance.
All other duties as assigned.
Must have good planning and customer relationship skills.
Must have good presentation and communication skills.
Must possess excellent verbal and written communication skills as required to -interface with customers, vendors and company personal as a service function.
Requires flexibility in working hours and availability for up to 75% travel.
Position requires exerting up to 50+ pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects when at a customer site for installation purposes.
Must have a basic knowledge of computers and programming.
Able to work independently with minimal supervision.
Education and Experience
Must have a bachelor’s degree in science, preferably in chemistry, biology, biochemistry, or other related sciences.
Must have experience in using laboratory automation or scientific applications.
Experience with programming or operating automated laboratory scientific equipment is required.
Experience programming complex applications is desired.
Experience with programming languages and computer knowledge is desired.
Telecommuting is allowed.
Internal Number: 1867
About Hamilton Company
Hamilton Company is a global enterprise headquartered in Reno, Nevada with manufacturing facilities in Reno, Boston and Bonaduz, Switzerland. Branch sales offices are located in France, Germany, and the United Kingdom.
We are the worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. For over 56 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture